1) Information we collect

We collect the information needed to run our store and fulfill your order:

• Order & account info: name, billing/shipping address, email, phone, items purchased, personalization text (exactly as you type), order notes.
• Payment info: processed securely by our payment providers (e.g., Shopify Payments, Shop Pay, Apple/Google Pay, PayPal). We do not store full credit-card numbers.
• Usage data & cookies: pages viewed, links clicked, device, browser, IP. This helps us keep the site secure, improve it, and understand what customers like.
• Marketing preferences: your email subscription status and related engagement (opens/clicks).

2) How we use your information

• To fulfill orders and provide customer support (including writing exactly what you type for personalization).
• To operate, secure, and improve our website and services.
• To communicate about your order and - if you opt in - send news and offers. Every marketing email includes an Unsubscribe link.
• To meet legal, tax, and compliance obligations.

3) Sharing your information

We share data only with service partners we use to run the business, for example:

• Shopify (our e-commerce platform & checkout), payment processors (Shopify Payments, Shop Pay, Apple/Google Pay, PayPal).
• Shipping & logistics (e.g., USPS, UPS) to deliver your order.
• Email marketing via Klaviyo to send newsletters and order-related messages.
• Analytics & security tools that help us measure performance and keep the site safe.

We do not sell your personal information. We may use cookies/analytics and limited ad measurement; you can manage cookie preferences (see “Cookies” below).

4) Cookies & analytics

Our site uses cookies and similar technologies to remember your cart, keep you signed in, and understand site performance. You can manage cookies in your browser settings.

If a cookie banner is shown, use it to adjust your preferences at any time. Disabling certain cookies may affect site functionality (e.g., cart and checkout).

5) Email marketing

If you subscribe, we’ll send occasional emails about new items and specials. You can unsubscribe any time using the link in our emails or by contacting us at supportwitandhil@gmail.com.

We honor unsubscribe requests promptly.

6) Your rights & choices

Depending on your location (e.g., California and other US states), you may have the right to access, correct, delete, or limit certain uses of your personal information.

To make a request, email supportwitandhil@gmail.com and include your name, the nature of your request, and how we can verify your identity.

We do not sell personal information. If we ever engage in cross-context behavioral advertising, we will provide an opt-out mechanism.

7) Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

If you believe a child has provided us information, contact us and we will delete it.

8) Data retention & security

We keep order records and related information for as long as needed to fulfill your order and for legal/tax reasons (typically up to 7 years).

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, but we work to protect your information.

9) Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the Effective date above.

Your continued use of the site after changes means you accept the updated policy.

10) How to contact us

Questions or requests? Email supportwitandhil@gmail.com or call (386) 488-3303.